FAQ

You got Questions...I have Answers

 
1. Where are your products made?
Answer: All graphic apparel art is designed and printed is printed in US. All garments are sourced from Nicaragua, Honduras, or the US.

2. Can I buy your original art?
Answer: Original pieces are sold locally within the state of Florida. Please contact me directly DM @clarkimages Instagram.

3. Who designed the artwork on your clothing?
Answer: All designs are created by the artist & owner, Tasha Clark.


Shipping/Delivery

4. When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: Please note that we are currently shipping orders domestically to the US at this time.

● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

5. My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at shop@clarkimages.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Returns

Any claims for mislabeled/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

What’s your return policy?

Currently, Refunds are only offered to customers that receive the wrong or damaged items. If any of these apply, please contact us here

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at shop@clarkimages.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Wrong Address

- If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).